How do I use the Trading Portal?

To get started, create an account by signing up with your email address. After verifying your email, log in to your dashboard where you can view your balance, manage your wallet, place orders, and track your trading activity in real time. The dashboard provides access to all your transactions, market opportunities, and support resources.

How do I reset my password?

If you forget your password, click the 'Forgot Password?' link on the login page. Enter your registered email address, and you will receive a verification code. Follow the instructions in the email to securely reset your password and regain access to your account.

Is my data secure?

Absolutely. We use industry-standard encryption and security protocols to protect your personal and financial information. Your data is never shared with third parties, and all transactions are processed securely. For additional safety, we recommend enabling two-factor authentication and regularly updating your password.

What markets can I trade on?

You can access a variety of global markets through the Trading Portal, including popular e-commerce platforms and wholesale suppliers. The available markets may depend on your account level and referral status.

How do I activate new markets?

To unlock additional markets, you may need to meet certain requirements such as making a minimum deposit or referring new users. The activation criteria are displayed on your dashboard for each market.

How do I deposit and withdraw funds?

You can deposit funds into your account using supported payment methods listed on the Deposit page. Withdrawals can be requested from your Wallet, and are processed securely to your chosen payment method.

What is the referral program and how does it work?

Our referral program rewards you for inviting new users to the platform. Share your unique referral link, and when your referrals become active traders, you earn bonuses and can unlock new features.

How do I contact support?

If you need assistance, visit the Support page or email us at support@rakutenpro.com. Our support team is available to help you with any questions or issues.

What should I do if I suspect unauthorized activity on my account?

If you notice any suspicious activity, change your password immediately and contact our support team.

Can I change my account information?

Yes, you can update your profile information, including your email and password, from the Profile section in your dashboard.

Are there any fees for trading or withdrawals?

Trading and withdrawal fees may apply depending on the market and payment method. All applicable fees are transparently displayed before you confirm any transaction.

Need more help?

If you have further questions or need assistance, please contact our support team via the Support page or email us at support@rakutenpro.com. We're here to help!